<title>Abstract</title> The requirement to reduce expenditure on “non‐core” activities, along with building's owners’ expectations for improved performance, are the main dilemmas with which a facility manager deals on a regular basis. The primary objective of this research was to identify the effect of...

An empirical method was developed for the prediction of the service life of building components, based on an evaluation of their actual performance and on the identification of failure mechanisms affecting their durability. The service life of exterior components subjected to normal service...

Market segmentation theory is based on the notion that although customers are unique they may be grouped into relatively homogeneous categories which respond in a certain manner to the supplier's marketing efforts. Despite the lack of commercial necessity for the Dutch social rented sector in...

<title>Abstract</title> Dutch housing associations use new procurement methods such as performance‐based maintenance partnerships for maintaining their housing stock. Such partnerships promise a range of advantages as compared to the traditional tendering of maintenance projects. For contractors a...

<title>Abstract</title> New procurement approaches combined with performance‐based building approaches should reduce costs, but empirical qualitative and quantitative studies are lacking. Performance‐based maintenance contracts give maintenance suppliers incentives to improve their way of working....

Service-led construction projects imply major changes in methods and work processes for contractors and a need to reorganize the contracting company. A major change within a performance-based approach is that contractors act as maintenance-engineering consultants to clients and as service...