The Government has introduced legislation to replace compulsory competitive tendering (CCT) with a new regime of Best Value (BV) in local government. Although CCT is to be abolished, competitive tendering is retained as part of the BV framework. The specific role of competitive tendering in BV...

Contributing to an emerging literature on solidarity or group-norm effects on union participation, the authors examine the extent to which union citizenship behavior (UCB) can be characterized as a collective phenomenon. Findings from studies of UK local government workers and teachers suggest...

A unique longitudinal study of Britain's managers conducted in 1980, 1990 and 2000 permits comparisons of managerial attitudes and behaviour in industrial relations over twenty years. We find clear evidence of the relationship between macro-level political and economic movements of the period...

While product attributes serving as quality and value cues have been extensively researched, very little attention has been paid to the performance cues used by consumers when interacting with multiple employee groups during the service encounter: This article reports on a study which examined...

This article empirically tests the effects of exchange relationships between managers and public sector employees working in seven local government departments. Social exchange theory is used as a framework for predicting three outcomes of Human Resource Management (HRM) practice: employee...

Inspection is an important and growing element of the regulation of public services. We develop a theoretical framework for the evaluation of inspection and illustrate the practical relevance of this framework with reference to the new Best Value inspectorate for UK local government. The...

We present the first empirical assessment of the U.K. Labour governments program of public management reform. This reform program is based on rational planning, devolution and delegation, flexibility and incentives, and enhanced choice. Measures of these variables are tested against external and...

This paper tests the median voter hypothesis that variations in policies across political systems are caused by variations in median voter preferences. The context of the empirical analysis is the tax policies of three groups of sub-national governments in England in three time periods. The...

<title>Abstract</title> We review ninety-two studies of public service performance, and analyse in detail those that model the impact of management on both administrative and survey measures of performance. Our review indicates that administrative data typically reflect the performance judgements of government...

<title>Abstract</title> In this article we argue that public management scholars share a purpose that goes beyond scientific understanding of managerial and organizational behaviour and outcomes. A widespread, if seldom explicitly articulated, assumption in the field is that public management research can...