Service enterprises are value cocreation networks. From this perspective, we analyze how hyper-network models can lead to new understanding for service science. A hyper-network is an integration of multi-layered (role-based) connections of members in a community, such as the Internet and an...

The effectiveness of Monte Carlo simulation for mapping materials handling cost distributions and identifying robust solutions for general block layout problems is investigated. Small scale simulations are shown to be effective at approximating materials handling cost distributions obtained from...

Monte Carlo simulation provides a risk management tool for solving line layout problems when material flow requirements change over time and/or are uncertain. This study demonstrates this capability for line layout problems where material handling costs are not directly proportional to the...

This unique new textbook on Information Systems (IS) provides an answer to a few basic questions in the field: What is the scientific nature of IS? How do we design IS in today's connected world? What is the relationship between IS and innovation in knowledge economies? Whereas mainframe...

What drives new service business designs? More precisely, what could be a generic strategy to grow value cocreation among persons? The emerging network science and service science may offer an answer: comprehensively <i>connecting, or hyper-networking</i>, the customers, providers, and resources via...

Applications of reliability theory and some forms of chance-constrained programming need real-time, nonstationary estimates of regression quantiles to trigger preventive actions, thereby avoiding undesirable system states. We have designed the Quantile Estimation Procedure (QEP) for this...

We present a framework, decision models, and supporting methods to improve government's decisions on a class of intervention problems. The example used is on natural gas shortages. We provide three decision models that move progressively from regulated market mechanisms as a means of gas...