Sustainable operations management (SOM) can be defined as the operations strategies, tactics and techniques, and operational policies to support both economic and environmental objectives and goals. The subject of sustainability has gained much attention from both researchers and practitioners...

This paper provides an empirical study based on action research in which expert and novice facilitators in facilitated modelling workshops are compared. There is limited empirical research analysing the differences between expert and novice facilitators. Aiming to address this gap we study the...

<title/> Relatively little has been published about the dynamics and mechanisms underpinning the trajectories and outcomes of public service Lean projects. This article addresses this gap by using Actor Network Theory (ANT) to elucidate the dynamics of Lean implementation in a UK hospital trust. The...

Many construction organizations have misunderstood the reality that total quality management (TQM) based on continuous improvement requires a commitment to learning and that essentially it is the means to a learning organization. The paper argues that if the construction industry is to improve...

The normative literature within the field of knowledge management has concentrated on techniques and methodologies for allowing knowledge to be codified and made available to individuals and groups within organizations. The literature on organizational learning, however, has tended to focus on...