This paper provides a holistic view of the ERP implementation process, by reviewing the hard and soft factors that cause success and failure for ERP implementation, as well as examine the effectiveness of the critical success factors (CSFs) of ERP on both primary (operational) and secondary...

The objective of this study was to investigate the long-run equilibrium relationships among the international factors and domestic investment, as well as, to assess the short-term impact of inward foreign direct investment (FDI), trade, domestic investment and economic growth on international...

Business process reengineering (BPR) is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, speed and services (Al-Mashari and Zairi, 1999). However, the importance of BPR as...

This paper provides a holistic view of the mergers and acquisitions (M%As) implementation process, by reviewing the hard and soft factors that cause success and failure for M%As implementation, as well as, examine the impact of M%As on perceived business performance measures (PBPM) in Nigerian...

This paper investigates the effectiveness of the critical success factors (CSFs) of total quality management (TQM) on customer service management (CSM) in the Nigerian banking industry. The empirical study was conducted via a survey on six, out of the 22 banks that have implemented TQM due to...