Mobile telecommunications markets have been studied primarily from the perspectives of mobile telecom operators, market organization and regulators. However, there have been few studies from the perspective of the private consumer, which is the object of this research. This paper is part of an...

El análisis del equilibrio en precios en mercados con producto diferenciado ha mostrado un progreso notable. Este trabajo revisa la evolución y el estado de la cuestión en esta área. Se describen los principales resultados en la estimación de la demanda derivados de la teoría de elección...

The objective of this paper is to analise the demand in markets with durable and differentiated products, and in addition, with a high number of product varieties. The methodology to develop this study draws on dynamic discrete choice models. This work is a theoretical approach that gives the...

El objetivo del trabajo es presentar un panorama sobre el análisis de la demanda en mercados con producto diferenciado con especial atención a la metodología basada en los modelos de elección discreta. Se revisan los planteamientos teóricos y se centra la discusión en su aplicación...

There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this paper we provide theoretical support to this empirical observation by using simple game theoretical models where inefficient low-quality service levels are part of an...

The focus of this paper is to measure customer satisfaction among private individual consumers of mobile telecommunications in Spain and the factors associated with this. Two novelties found in this paper are a focus on individual consumers and the usage of rich data to convey high quality...

Consumer satisfaction is a key determinant of customer retention, profitability of operators, consumer welfare and a strategic variable for competition and international comparisons. Spain's mobile customer satisfaction is the lowest in the European Union according to recent EU studies (SMREC,...

This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...

Consumer satisfaction is a key determinant of consumer retention, consumer welfare, and is also a strategic variable for competition and international comparisons. Spain's mobile customer satisfaction is the lowest in the European Union. The focus of this paper is to identify the determinants of...