Electronic listening (eListening) is an innovation that potentially provides patients and other users with the right answer in the right place at the right time. Thus, eListening can potentially improve service flexibility, adaptability and quality. The main purpose of this paper is to...

This study explores the following question: How can managers overcome knowledge loss or degradation and/or replace obsolete knowledge to stimulate the realized absorptive capacity in the Spanish hospitality sector in particular and organizations in general?

The Spanish healthcare system has undergone important changes, particularly in the development of new homecare services. In practice, however, results have been mixed. Some homecare services have been successful, but implementation failures are common and the intended patients are frequently...

The degree to which hotels can be competitive depends upon some very important factors, such as city promotion initiatives and city knowledge networks. The purpose of this study is to analyse and present how a city marketing procedure could become an effective tool for knowledge development and...

The theory of resources and capabilities, the theory of dynamic capabilities and the theory of knowledge present knowledge as a fundamental resource to reach sustainable competitive advantages. Therefore, it is clear the importance that has been granted to manage the knowledge as generating...

In the following paper we investigate the concept of counter-knowledge and how its effects may be mitigated in an organisational context. Counter-knowledge may be acquired unwittingly from unreliable or inaccurate sources such as gossip, lies, exaggeration and partial truths. We consider that if...

This paper analyses the nature of the impact of relational learning on the adoption of information and communication technologies (ICT) and vice versa. The authors investigate the implementation of ICT through a relational learning process by means of an empirical investigation of 203 small- and...

Purpose – From the decision-maker's viewpoint, the success of a social responsibility program rests heavily on a corporation's ability to create links in the public consciousness between the CSR activities of an organization and its performance to different stakeholders. However, thinking...

Over time, knowledge, as other resources, can become obsolete. People within a healthcare system need to update their knowledge to keep pace with the ongoing changes in their operational environment. This research explores unlearning influence on two learning corridors (acquisition and...