This study analyzes whether differences existed in the pilot-error accident rates of male and female United States airline pilots. Results are based on data of aviation accidents in the years 1986-1992, obtained from the Federal Aviation Administration. The study found that females employed by...

This study explores the role of Information Systems (IS) personnel in US firms in the ISO 9000 registration process. ISO 9000 quality standards have been adopted by thousands of firms worldwide; registration to one or more of these standards is widely regarded to be a competitive necessity for...

This paper studies current trends in the teaching of operations management. Research questions focus on how well operations management curriculum in American business schools match employersÕ perceptions of required skills. Through surveys of both universities and business firms, we assess the...

The purpose of this study is to determine whether there is a significant difference between employers and students on their perceptions of the importance of skills and traits critical for securing entry-level employment in operations management. Another major concern in this study is whether...

Rapidly rising healthcare costs, partially due to preventable medical errors, have led hospitals to redouble their process improvement (PI) efforts. The purpose of this paper is to examine how PI initiatives mediate the effect of medical error sources to enhance three hospital outcomes (patient...

The airline industry is currently under intense pressure to simultaneously increase efficiency, customer satisfaction, and profitability. The boarding process is one way to achieve this objective as it lends itself to adaptive changes. The purpose of this paper is to determine the most...