There is a growing urge for a shift from 'lowest-price wins' to 'multi-criteria selection' practices in the contractor selection process. The rationale is to achieve best value (for money) for the client. Earlier investigations have found that the tender price (i.e. capital cost) still dominates...

Importance-performance analysis (IPA) is an analytic technique that generates a two-dimensional importance-performance grid, where the values of importance and performance across attributes are plotted against each other. This technique is used to assist service and other firms in prioritizing...

Research on the effects of environmental management has largely neglected the importance of green service practices and their impact on environmental protection and cost reduction. There is also little knowledge on how service-oriented firms may leverage their efforts in providing green services...

Nowadays, many nations have started to see the potential of creative industries. However, due to the varying definitions of creative industries, governments still find it difficult to determine which business sectors they encompass. Some developing countries such as China, Philippines, etc.,...

This research examines the individual and combined effects of internal integration (II) and external integration (EI) on product innovation. Two combined effects—balanced integration and complementary integration—are examined. Based on ambidexterity theory, the combined effects of II and EI...

This paper explores flexible service policies for an (r, Q) Markov inventory system with two classes of customers, ordinary and prioritized customers. When the on-hand inventory drops to pre-determined safety level r, arrival ordinary customers receive service at probability p. Firstly, the...

Supply chain integration has been recognised as one of the today's competitive advantages in a global marketplace; therefore it is essential to research factors that contribute to integration. In this paper, we review the literature of supply chain integration and then by means of multiple case...

Des resultats experimentaux concernant les problemes de coordination des joueurs sur des issues mutuellement avantageuses du jeu de l'investissement sont ici presentes. Ces resultats font apparaitre l'importance de processus de communication d'intentions entre les joueurs pour realiser une telle...

FT-IR microspectroscopy can be used to study the global composition and architecture of plant cell walls and it allows cell wall mutants to be identified. Our aim is to define a distance between cell wall mutants in the model species Arabidopsis based on FT-IR spectra. Since the number of data...