<italic>Public-private partnerships (PPPs) are used very widely but remarkably little empirical research has been published investigating the governance of PPPs. PPPs are complex infrastructure projects and present important governance challenges as the responsibilities of public and private partners...</italic>

In this article, the complex set of driving factors and mechanisms that explain the evolution of territorial governance in Flanders in economic and spatial policy are discussed. A mix of both exogenous and endogenous trends has led to an increased focus on the sub-regional arena and to an...

Local government plays a central but altering role in local governance. Together with the shift from a night-watchman state to a welfare state , the models of governance provision changed. Government itself became larger and more scattered throughout the local community. Moreover, government was...

This paper investigates the evolution of trust in long-term inter-organisational relationships. It begins with a conceptualisation of the nature of trust in different forms of inter-organisational relationships. The paper moves on to present findings from contrasting and complementary empirical...

This article explores the nature of inter-functional integration in the new service development process through a detailed study of two new internal ICT services developed at one of Europe's largest service providers: Consignia, the UK postal service. The study develops a conceptual framework,...

This study offers continued insight into R&D-marketing integration with particular attention to the Chinese context. Examining the responses of 200 Chinese R&D and marketing managers, an exploratory investigation of marketing and R&D integration in Chinese high technology firms was undertaken....

Increasingly, academics have to demonstrate that their research has academic impact. Universities normally use journal rankings and journal impact factors to assess the research impact of individual academics. More recently, citation counts for individual articles and the <italic>h</italic>-index have also been...

The aim of this study is to expand understanding of satisfying service encounters. In particular, this research study will investigate both parties of the service encounter (customers and frontline employees). A dyadic approach will help to identify whether customer expectations differ from what...

Despite decades of research on self-service technology (SST), there are still only limited numbers of studies conducted in emerging markets (Ostrom et al., 2010). In order to help close this surprising gap in the literature, two studies were conducted in an emerging Eastern European country: an...