The Management system related to service providing organizations from developed countries contains a series of components to be approached: the service market, service provision, organization’s image, culture and philosophy of the organization to provide the service. Within a market economy,...

This research aims to explore free search engine optimisation (SEO) and social media plug-ins and compare their performance in increasing incoming web traffics. We create three publisher websites: the normal website without any SEO installed on it, the customised website with basic SEO...

Skriften fokuserar hotellbranschens specifika förutsättningar och bidrar till att förstå branschens utveckling, särskilt när det gäller personalområdet. Fältmaterial från 2001 respektive 2009 visar på både likheter och skillnader. De diskussioner som förs relateras till teori inom...

Previous studies have provided evidence that customer education play an important role in building service quality, customer trust and relationship commitment, but these studies have focused almost exclusively on complex services, such as financial services. This study extends the current work...

World economies have changed into service economies in the last decade, as services became the main dynamic component of economic competition. Therefore, this study explores how the globalization and, moreover, the knowledge-based economy could influence the conceptualization of service...

Servicemötet handlar oftast om ett möte mellan människor. I detta avseende är det inte bara legitimt utan även nödvändigt att betrakta det utifrån ett etiskt perspektiv och ställa sig frågan: vilken moral kräver servicemötet?Kapitlet börjar med en introduktion till Emmanuel Levinas...

This paper explores approaches to measure the performance of the internal audit function. Based upon three proposed dimensions of formal internal audit performance - material performance, cost and risk - it uses competence research methodology to characterize and structure internal audit...

This paper analyses the contextual differences of service operations with the aim to widen understanding about performance measurement in services. Recent research considers service management from many viewpoints like marketing and operations management, and also the importance of performance...

В статье рассматриваются проблемы формирования систем самообслуживания потребителей. Данные процессы происходят в различных отраслях сервиса и определяются...