Online applications and services automate communications and transactions between firms and consumers, promising large efficiency gains. However, consumers have been slow to use these online technologies intensively, despite widespread adoption of the internet. Customers frequently undergo a...

Firms deliver a variety of services online, ranging from content, software and banking to entertainment and networking. This article examines a firm's pricing decision for online services. It first discusses how a firm's decision of pricing services online differs from offline pricing decisions....

We review research on revenue models used by online firms who offer digital goods. Such goods are non-rival, have near zero marginal cost of production and distribution, low marginal cost of consumer search, and low transaction costs. Additionally, firms can easily observe and measure consumer...

The availability and variety of online services has increased dramatically in recent years. Many questions remain, however, regarding patterns of online service use, consumer preferences when using online services, and how consumers substitute between equivalent online and offline services....

Many firms have introduced Internet-based customer self-service applications such as online payments or brokerage services. Despite high initial sign-up rates, not all customers actually shift their dealings online. We investigate whether the multistage nature of the adoption process (an...

In communication, information, and other industries, three-part tariffs are increasingly popular. A three-part tariff is defined by an access price, an allowance, and a marginal price for any usage in excess of the allowance. Empirical nonlinear pricing studies have focused on consumer choice...

In der internationalen Bekleidungsindustrie wird heute mit einer Vielzahl zeit- sowie mengenbezogener Verknappungsinstrumente auf Produktebene, vermeintlich exklusiver Einkaufserlebnisse und einem immer schnelleren Kollektionsrhythmus versucht, Kunden zu inspirieren und die Illusion von...

Das vorliegende Arbeitspapier versteht sich als Systematisierungs- und Konkretisierungsvorschlag des zuweilen noch unspezifischen Phänomens von Kunst-Unternehmens-Kooperationen (KUK). Als Künstler wird eine Person verstanden, welche die drei Merkmale der Autonomie, der Kreativität sowie der...