Purpose – In the home furnishing industry outside contract installers produce higher quality work than in-house installers which is reflected in less revisits to customers to repair mistakes. Many home furnishing retailers are therefore contemplating introducing so that the quality of the work...

Purpose – The ongoing debate about the effects of bonuses on managers’ performance and the role of reward systems in organizations has still not led to a unanimous conclusion among academics and practitioners. Those in favor of bonuses state that applying bonuses and putting emphasis on...

Effective higher education institutions (HEIs) are seen as an important building block in the development of a country. Unfortunately HEIs have come under increased pressure because of the worldwide trend of massification of higher education when at the same time students look for better quality...

Governments are increasingly outsourcing their services to external service providers. A precondition for successful outsourcing is that service providers can be managed at arm's length by the government, via means of performance management. One way of testing whether or not this is the case, is...