Using a local government (LG) case study, this paper describes and qualitatively explores the value and use of social network analysis (SNA) in creating a rich environment for service network innovation and development. The case study analysed manages regional planning development applications...

The Project on Incentives in Teaching (POINT) was a three-year study testing the hypothesis that rewarding teachers for improved student scores on standardized tests would cause scores to rise. Results, as described in Springer et al. (2010b), did not confirm this hypothesis. In this article we...