1999 gab das Department of Trade and Industry in London einen umfassenden Literaturüberblick über das Produktivitätsparadox in der Informationstechnologie in Auftrag. Der vorliegende Beitrag beruht auf diesem Projekt. Die Autoren stellten fest, dass die Diskussion des...

In 1999, the Department of Trade and Industry in London commissioned a literature review of, and commentary on, the productivity paradox in information technology. This paper is derived from that report. The authors find that the discussion of the productivity paradox took place largely in the...

This article discusses the innovations that have occurred in information technologies, which have led to the development of 'intelligent' electronics- based systems such as robots and computer-controlled tools. The author analyses the debate that has arisen surrounding the production and use of...

The Working Party on Information, Computers and Communications Policy of the OECD has been created to carry out extensive research in preparation for the integrated policies that must be implemented to give direction to the development and merging of information technologies. The author...

Knowledge-Intensive Business Services (KIBS) are seen to be a core sector of the so-called ‘knowledge economy’, and already play an important role in developed economies. They a both innovate themselves and provide their clients with knowledge and learning opportunities. This paper examines...

Service innovation was neglected for a long time, but by the first years of this century it was clear that some maturity had been reached. Innovation in the public sector has been even more neglected in the mainstream of innovation studies. This paper explores the scope for fruitful integration...

Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of...