The Internet is central to the new media, but the Internet is itself a dynamic technology that is constantly evolving as users adopt and reject new features, devices and applications and use them in ways that are often unanticipated. This article is anchored in longitudinal survey data on how...

Innovators across all sectors of society are using information and communication technology to reshape economic and social activity. Even after the boom—and despite the bust—the process of structural change continues across organizational boundaries. Transforming Enterprise considers the...

Stressing the importance of accumulating systematic empirical information on the users and uses of video teleconferencing, the authors present the findings of a pilot study of AT&T's Picturephone Meeting Service. They then set out preliminary conclusions that may be drawn from those findings....

This article considers the complex social issues raised by new technological developments in telecommunications under the general headings of privacy, intrusion, equity, a 'human touch' and freedom of expression. Caller identification is discussed in some detail. The author concludes that,...

Progress towards realizing the full potential of 'e-government'—using digital technologies to improve public services and government-citizen engagements—has been slower and less effective than the technologies' take-up in spheres such as e-commerce. Evidence from across Europe reported here,...