We study a simple method for staffing in multiskill call centers. The method has short computation times and determines nearly optimal staffing levels. It is in both views competitive to other methods from the literature. Because of the fast and accurate performance of the method, many different...

This paper introduces a new method for shift scheduling in multiskill call centers. The method consists of two steps. First, staffing levels are determined, and next, in the second step, the outcomes are used as input for the scheduling problem. The scheduling problem relies on a linear...

We study appointment scheduling problems in continuous time. A finite number of clients are scheduled such that a function of the waiting time of clients, the idle time of the server, and the lateness of the schedule is minimized. The optimal schedule is notoriously hard to derive within...

In this paper we consider a single-item inventory system with lost sales and fixed order cost. We numerically illustrate the lack of a clear structure in optimal replenishment policies for such systems. However, policies with a simple structure are preferred in practical settings. Examples of...

We consider the Poisson equations for denumerable Markov chains with unbounded cost functions. Solutions to the Poisson equations exist in the Banach space of bounded real-valued functions with respect to a weighted supremum norm such that the Markov chain is geometrically ergodic. Under minor...

We consider the Poisson equations for denumerable Markov chains with unbounded cost functions. Solutions to the Poisson equations exist in the Banach space of bounded real-valued functions with respect to a weighted supremum norm such that the Markov chain is geometrically ergodic. Under minor...

In this paper we study a challenging call center operation problem. The goal of our analysis is to identify an optimal policy for allocating tasks to agents. As a first step, we discuss promising randomized policies and use stochastic approximation for finding the optimal randomized policy when...

Resource allocation is a relatively new research area in survey designs and has not been fully addressed in the literature. Recently, the declining participation rates and increasing survey costs have steered research interests towards resource planning. Survey organizations across the world are...

In this paper we study a challenging call center operation problem. The goal of our analysis is to identify an optimal policy for allocating tasks to agents. As a first step, we discuss promising randomized policies and use stochastic approximation for finding the optimal randomized policy when...

In this paper we apply a new framework for the study of monotonicity in queueing systems to stochastic scheduling models. This allows us a unified treatment of many different models, among which are multiple and single server models (with and without feedback), discrete and continuous time...