As a result of growing economic pressures, collaborations and process orientation are rapidly gaining importance for hospitals. With organisation and software landscapes which have grown over time in line with specific professional groups and functions, the paradigm shift places high demands on...

The structural transformation of modern societies (e.g., aging of population, mobility) as well as continuously increasing market dynamics (e.g., mergers, technological advancement) induces health care organizations to reduce their costs while enhancing service delivery. In other industrial...

Enterprise transformations are fundamental changes in an organization. Such changes typically affect different stakeholder groups (e.g., program managers, business managers) that exhibit a significant diversity regarding their members’ knowledge, goals, and underlying assumptions. Yet,...