Narrow search
Showing 1 - 10 of 2,148
Cover Image
Identification of benchmarking service units through productivity and quality dimensions
Punniyamoorthy, Murugesan; Murali, R. - In: International Journal of Business Performance Management 12 (2010) 2, pp. 103-122
In this paper, an integrated performance measurement model is developed, considering both productivity and quality dimensions together in one platform. The ranking of the units for the identified quality dimensions is found by the application of analytic hierarchy process (AHP). By using the...
Persistent link: https://www.econbiz.de/10010669317
Cover Image
An investigative study of operational performance and service quality of Indian public sector banks
George, Sajeev Abraham; Chattopadhyay, Nilanjan - In: International Journal of Business Performance Management 13 (2012) 3/4, pp. 408-425
service quality of these banks. For operational performance benchmarking data envelopment analysis (DEA) methodology has been …
Persistent link: https://www.econbiz.de/10010669408
Cover Image
Analyse der Konformitätskosten – dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens
Hoeck, Michael - In: Metrika 18 (2007) 1, pp. 61-82
context different costs of service quality are portrayed. In addition, benchmarking via Data Envelopment Analysis (DEA) is …
Persistent link: https://www.econbiz.de/10010995057
Cover Image
Small regional airport sustainability: Lessons from benchmarking
Adler, Nicole; Ülkü, Tolga; Yazhemsky, Ekaterina - In: Journal of Air Transport Management 33 (2013) C, pp. 22-31
Small and regional airports frequently suffer from limited traffic given minimum fixed infrastructure requirements and insufficient revenues to cover their costs. The question is whether such airports could be structured, managed and possibly financially supported in order to survive...
Persistent link: https://www.econbiz.de/10011162794
Cover Image
Benchmarking thrift and mortgage finance companies
Malhotra, D.K.; Poteau, Raymond; Fritz, Joseph J. - In: International Journal of Data Analysis Techniques and … 7 (2015) 1, pp. 21-39
13 thrift and mortgage firms by benchmarking them against their peers on the basis of four variables. DEA clearly brings …
Persistent link: https://www.econbiz.de/10011207796
Cover Image
Statistical evaluation of Data Envelopment Analysis versus COLS Cobb–Douglas benchmarking models for the 2011 Brazilian tariff revision
Costa, Marcelo Azevedo; Lopes, Ana Lúcia Miranda; … - In: Socio-Economic Planning Sciences 49 (2015) C, pp. 47-60
In 2011, the Brazilian Electricity Regulator (ANEEL) implemented a benchmarking model to evaluate the operational … efficiency of power distribution utilities. The model is based on two benchmarking methods: Data Envelopment Analysis (DEA) and …
Persistent link: https://www.econbiz.de/10011209824
Cover Image
Gestion Publique ou Privée ? Un benchmarking des services d'eau en France
Lannier, Aude Le; Porcher, Simon - In: Revue d'économie industrielle n° 140 (2012) 4, pp. 19-44
This paper uses a Data Envelopment Analysis (DEA) and a Stochastic Frontier Analysis (SFA) to assess the relative technical efficiency of 177 decision making units in the water supply sector in France in 2009. Water utilities can be directly managed by the local authorities or contracted out and...
Persistent link: https://www.econbiz.de/10011186932
Cover Image
Financial sustainability and poverty outreach within a network of village banks in Cameroon: A multi-DEA approach
Piot-Lepetit, Isabelle; Nzongang, Joseph - In: European Journal of Operational Research 234 (2014) 1, pp. 319-330
order to increase, without trade-off, financial and social performance of inefficient MC2, a benchmarking approach combing … DEA and performance indicators has been developed. DEA is used for identifying best-practices and setting benchmarking … toward their goals, i.e., for implementing benchmarking. Complementarity of both approaches provides a tool box for improving …
Persistent link: https://www.econbiz.de/10010730163
Cover Image
Financial sustainability and poverty outreach within a network of village banks in Cameroon: A multi DEA approach
Piot-Lepetit, Isabelle; Nzongang, Joseph - Département Sciences Sociales, Agriculture et … - 2014
order to increase, without trade-off, financial and social performance of inefficient MC2, a benchmarking approach combing … DEA and performance indicators has been developed. DEA is used for identifying best-practices and setting benchmarking … toward their goals, i.e., for implementing benchmarking. Complementarity of both approaches provides a tool box for improving …
Persistent link: https://www.econbiz.de/10010800966
Cover Image
Benchmarking sales staffing efficiency in dealerships using extended data envelopment analysis
Gonzalez-Padron, Tracy; Akdeniz, M. Billur; Calantone, … - In: Journal of Business Research 67 (2014) 9, pp. 1904-1911
efficiency and compares the efficiency scores to traditional financial benchmarking. Findings support the minimization of … increase dealer efficiency and generating a complementary approach to traditional financial ratio benchmarking in determining …
Persistent link: https://www.econbiz.de/10010869753