This paper describes the testing of a management process for the design and development of performance measurement systems in seven small and medium sized manufacturing companies. The paper outlines and develops the criteria used for evaluating the process and describes the methodology applied...

This paper proposes a 'plug and play' (PnP) framework and software tool that allows managers to rapidly build simplified models of operations objectives. These models enable them to understand, study the cause-effect linkages of potential actions, and communicate such understanding to their...