Any management discourse, such as Total Quality Management (TQM), has power effects that can transform individuals into subjects who secure some sense of their own identity through participating either as managers or employees in the practices it embraces. The central argument of this paper,...

The paper examines the way in which the management of a large life insurance company controls its sales force. Whilst the paper seeks to contribute to an understanding of an under-researched occupational area - that of sales - it is concerned to do this within a theoretical framework derived...

The paper argues that the understanding of gender relations at work necessitates an explicit consideration of corporate strategy and managerial practices. Through the detailed examination of relations within a financial services company, we show how certain important issues of corporate strategy...

The aim of the paper is to assess the role of doorstep credit companies in the delivery of financial services in areas affected by high levels of financial and social exclusion. In particular, the paper looks at the relationship between agents and customers using two metaphors associated with...

Of recent time, there has been a proliferation of concerns with ethical leadership within corporate business not least because of the numerous scandals at Enron, Worldcom, Parmalat, and two major Irish banks – Allied Irish Bank (AIB) and National Irish Bank (NIB). These have not only...

In this paper we explore the relationship between knowledge, trust, and space in the production and consumption of retail financial services as part of a wider enquiry into processes of financial exclusion. We argue that the relationship between knowledge and trust helps to explain the evolution...

This article focuses on teamworking as a form of governmentality whereby management seeks to govern by distance. This involves mobilizing the support and commitment of employees to teamworking and organizational goals by appealing to their autonomy, unity, sociability and desire for a more...