In today’s increasingly competitive markets, greater emphasis is being placed on customer service as a means of achieving competitive advantage. Many organizations believe that e-business can provide opportunities to improve customer service operations by enabling them to get closer to...

Today's more dynamic business environment increases the need for greater agility in supply chains, which increases both the importance and frequency of partner selection decision-making. Previous research has suggested that the application of the Dempster-Shafer and optimisation theories offers...

Businesses today operate in a fast-evolving environment where Internet-based technologies are not only ubiquitous but are having a fundamental impact on the way that businesses manage their operations and compete. An ever increasing number of organisations, whether dotcom start-ups or...

Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the...