In order to meet the ever-increasing demands of the market place, many organizations have sought to become more agile and flexible. One potential route to increased flexibility is home working. However, in a service dominant world what is less well considered is the impact of such flexible work...

Summary The past decade has seen, in response to the growth in service industries, increasing interest in what has been termed services science and innovation. This embryonic research field has been promoted by far sighted enterprises, government agencies and academics, the basic premise being...