The need for a performance measurement system for the industrial service network has been presented in a prior study of performance measurement. However, there is no proper procedure for the design of a performance measurement system in the described context. This study presents a conceptual...

Purpose - The study aims to clarify the issue of whether measurement has a positive effect on different aspects of innovation capability. The study contributes to the current understanding in two ways; first by presenting the important aspects of organisational innovation capability, and second...

This paper aims to identify the specific problems that healthcare organisations face when designing performance measurement and management. The research has been carried out using the qualitative research approach. The findings of the study are based on ten interviews with 22 key persons working...