Showing 1 - 5 of 5
Purpose – Much current academic writing focuses on the changing nature of work in the services sector, particularly with regard to the implementation of new technological processes. Bringing attention back to a traditional industry, coal mining, the paper aims to consider the impact of...
Persistent link: https://www.econbiz.de/10009350179
The paper draws on a qualitative case study of workplace industrial relations in an inner-city secondary school identified as 'failing' and subsequently closed. It considers the way unionized teachers and their representatives interpret, influence and resist the impact of centralized managerial...
Persistent link: https://www.econbiz.de/10005284978
The growth of service work has introduced the customer as a third party to the employment relationship. Yet dominant images of customer relations portray docile service workers offering de-personalized care to sometimes aggressive but otherwise not much more agential customers. This paper seeks...
Persistent link: https://www.econbiz.de/10010890494
This article proposes the lens of moral economy as a useful ethical framework through which to assess HRM practice, with a particular focus on the strategic use of contingent work (‘non-standard’ employment practices including temporary, agency and outsourced work). While contingent work...
Persistent link: https://www.econbiz.de/10010868033
Purpose – The purpose of this short paper is to introduce the special issue and outline its major themes. Design/methodology/approach – The control-resistance literatures are described, and the necessity for field-led empirical accounts is amplified, as a precursor to introducing the...
Persistent link: https://www.econbiz.de/10009350175