Purpose - While the benefits of open innovation (OI) and crowdsourcing (CS) for solutions to R&D problems have been widely promoted in the last ten years, their appropriateness for organisations specialising in providing R&D services has not been explicitly considered. This paper aims to examine...

For most companies, adopting new technology is a necessity of survival. But why do some firms fare better than others in adopting new technology? Why do some firms possess a greater ability to integrate it into their operations than others? These questions are addressed via a comparative case...