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Creative problem solving : 21 tried and tested training activities for developing problem solving skills
Cook, Sarah - 1992
Persistent link: https://www.econbiz.de/10004205024
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Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
Cook, Sarah - 1997 - 2. ed.
Persistent link: https://www.econbiz.de/10004317821
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Training for empowerment
Cook, Sarah - 1994
Persistent link: https://www.econbiz.de/10004565630
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Practical benchmarking : a manager's guide to creating a competitive advantage
Cook, Sarah - 1997
Persistent link: https://www.econbiz.de/10004346108
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Customer care excellence : how to create an effective customer focus
Cook, Sarah - 2002 - 4. ed.
Persistent link: https://www.econbiz.de/10004711441
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Compendium of questionnaires and inventories
Cook, Sarah
Persistent link: https://www.econbiz.de/10004719775
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Customer care excellence : how to create an effective customer focus
Cook, Sarah - 2008 - 5. ed.
Persistent link: https://www.econbiz.de/10004897133
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Leading for success : unleash your leadership potential to achieve extraorinary results
Cook, Sarah - 2009
Persistent link: https://www.econbiz.de/10004950709
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The effective manager : management skills for high performance
Cook, Sarah - 2009
Persistent link: https://www.econbiz.de/10004950710
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Measuring customer service effectiveness
Cook, Sarah - 2004
Persistent link: https://www.econbiz.de/10004663328