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The satisfied customer : winners and losers in the battle for buyer preference
Fornell, Claes - 2007 - 1. ed.
Persistent link: https://www.econbiz.de/10004895046
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Consumer input for marketing decisions : a study of corporate departments for consumer affairs
Fornell, Claes - 1976
Persistent link: https://www.econbiz.de/10009606620
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Economic consequences of providing quality and customer satisfaction
Anderson, Eugene W.; Fornell, Claes; Lehmann, Donald R. - 1993
Persistent link: https://www.econbiz.de/10004197354
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A second generation of multivariate analysis
Fornell, Claes (contributor)
Persistent link: https://www.econbiz.de/10004799681