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Measuring the efficiency of service delivery processes : with application to retail banking
Frei, Frances X.; Harker, Patrick T. - 1996
Persistent link: https://www.econbiz.de/10004379486
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Performance in consumer financial services organizations : framework and results from the pilot study
Frei, Frances X.; Harker, Patrick T.; Hunter, Larry W. - 1995
Persistent link: https://www.econbiz.de/10004379488
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The service productivity and quality challenge
Harker, Patrick T. (contributor) - 1995
Persistent link: https://www.econbiz.de/10004300407
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Performance of financial institutions : efficiency, innovation, regulation
Harker, Patrick T. (contributor) - 2000
Persistent link: https://www.econbiz.de/10004595460
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Predicting intercity freight flows
Harker, Patrick T. - 1987
Persistent link: https://www.econbiz.de/10004040843
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Is information systems spending productive? : New evidence and new results
Brynjolfsson, Erik; Hitt, Lorin M. - 1993 - Current version: June 4, 1993
Persistent link: https://www.econbiz.de/10004304587
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Information technology, workplace organization, and the demand for skilled labor : firm-level evidence
Bresnahan, Timothy F.; Brynjolfsson, Erik; Hitt, Lorin M. - 1999
Persistent link: https://www.econbiz.de/10004057372