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Services management : the new paradigm in hospitality
Kandampully, Jay - 2002
Persistent link: https://www.econbiz.de/10004797932
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Service quality management in hospitality, tourism, and leisure
Kandampully, Jay (contributor) - 2001
Persistent link: https://www.econbiz.de/10004607477
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New service paradigm : AMA SERVSIG conference 2003 ; [held at Reims Management School, France in June (12 - 14) 2003]
Kandampully, Jay (contributor) - In: Managing service quality : MSQ ; an international journal Vol. 14, nr. 2/3 (2004)
Persistent link: https://www.econbiz.de/10004825969