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Customer orientation and market action
Johnson, Michael D. - 1998
Persistent link: https://www.econbiz.de/10004359533
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (contributor) - 1997
Persistent link: https://www.econbiz.de/10004327451
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Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.; Auh, Seigyoung - 1998
Persistent link: https://www.econbiz.de/10004600884
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
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Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders; Johnson, Michael D. - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10004727850
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Kundenorientierung und Markthandlung
Johnson, Michael D. - 2001
Persistent link: https://www.econbiz.de/10004740272