The purpose of this article is to investigate the relationship between job satisfaction (JS) and customer satisfaction (CS) in the Social Security Insurance Organization (SSIO) in Iran. The statistical population of this research is composed of employees and customers of Tehran SSIO. Two...

IT staff turnover and low retention rates are costly and contribute to organizational inefficiency. The authors extend the existing literature by investigating whether differences in individual preferences for various job characteristics as well as the ability of organizations to meet employee...

Emergence of new professions and novel approaches to work contribute to newer causes of occupational stress. The current study focuses on one such emergent group namely, the software development professionals. An attempt has been made to examine the role of self-efficacy, collective efficacy and...

This study examines the moderating role of gender between job characteristics and job satisfaction among Indian software employees which has received less attention in the Indian context. Additionally, it also examines difference in the job characteristics that affect male and female employee's...

Given the strategic importance of knowledge in current competitive business environment, it becomes imperative to unfold the possible avenues to motivate the employees to share knowledge with fellow-members in the organization. The article investigates, mechanism of influence of job satisfaction...

With the growing adoption of information technology in organizations, technostress has become a problem that can no longer be ignored. Despite the fact that this form of stress emanates from excessive dependence on technologies, prior studies investigated its consequences mostly from job-centric...