Purpose – The purpose of this paper is to examine the point of convergence between the process of drawing up the intellectual capital statement (ICS) and the corporate social responsibility statement (CSRS). Design/methodology/approach – The theoretical paradigm underlying the authors’...

Purpose – During the past two decades a renewed interest about the role of intangible resources in determining performance of public services organisations has risen. This is particularly valid for healthcare (HC) services. HC services are knowledge intensive services basically founded, as the...

The authors argue here that contemporary use of action research shares the exploratory, inductive nature of many qualitative research approaches—no matter the type of data collected—because the type of research problems studied are set in complex, dynamic, rapidly changing contexts and...

This paper reports on MexCo (Mexico-Coventry), an ongoing online intercultural learning project underpinned by action research. Its aim is to embed internationalisation into the curriculum of the institutions involved in order to promote citizenship competences, online intercultural...

This paper presents findings emerging from the National Science Foundation (NSF) Innovation Corps (I-Corps) program. The aim of I-Corps is to aid in transitioning academic research into commercialized technology. Through this program, the authors developed and tested hypotheses in search of a...

Computer Mediated Communication (CMC) is providing businesses with the means of assembling virtual teams comprising of members in diverse locations. However research shows that virtual team dynamics are different from face to face dynamics. Recent research adds force to the view that conflicts...

Decision-making in many standardization committees is consensus-based, but this can be difficult to achieve if stakeholders have conflicting interests. This article develops an approach to consensus-building in standardization by applying the Harvard method of negotiation to standardization. The...

When working in globally distributed settings, the perception of presence in collaboration and the use of technology directly impact how people are able to act in daily work practices. This paper identifies new ways to transform the way people think about presence in global collaboration, with...

Systems and Cybernetics no longer occupies the position, in academic circles, it once did. There are many reasons why this is the case but a common reason given is the lack of research funding for the subject. The knock-on effect is that the subject has fewer 'champions' and as a consequence is...