Total quality management (TQM) is a major business strategy which employs a set of principles and practices to achieve sustainable competitive advantage in the service industry. This research aims to categorise TQM practices and examine its relative importance for better implementation in...

The purpose of this study is to develop an analytic hierarchy process (AHP) model utilizing components,parameters, and factors of a specifically designed Integrated Quality Model for Health Care Establishment (HCE). In doing so, the authors have utilized AHP approach to identify the best health...

Purpose – Despite the potential benefits of total quality management (TQM) articulated by quality experts and practitioners, these benefits are not easy to achieve in practice. Many service industries have found difficult to implement TQM successfully. The present study investigates and...