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"How mAy I help you today?" : the use of AI chatbots in small family businesses and the moderating role of customer affective commitment
Rizomyliotis, Ioannis
;
Kastanakis, Minas N.
;
Giovanis, …
- In:
Journal of business research : JBR
153
(
2022
),
pp. 329-340
Persistent link: https://www.econbiz.de/10013534049
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