A classic decision faced by technology suppliers and buyers is whether to compete in the product markets or cooperate through licensing. We address this question by examining an important, demand-side barrier to licensing -- the buyers’ cost of integrating a licensed technology. We argue that...

We examine the productivity implications of external knowledge flows obtained through an Internet-enabled discussion forum in which IT professionals help one another solve problems related to the implementation and use of enterprise software. Consistent with the absorptive capacity framework...