Marini, Lisa; Andrew, Jane; van der Laan, Sandra - In: Accounting, Auditing & Accountability Journal 30 (2017) 6, pp. 1344-1369
Purpose The purpose of this paper is to explore the ways in which accountability is operationalised within the context of a South African microfinance institution (MFI). In particular, the authors consider the introduction of a tool to enhance consumer protection, the Client Protection Card...
