Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning as the way to...

Sets out to discuss the history and present positions of the quality assurance (QA), total quality management (TQM), workplace training and human resource development (HRD) disciplines, Argues that from a position where training gave clear and precise support to QA, the evolved TQM and HRD...

Aims to address the question “What does a learning organization learn about?” Proposes a syllabus approach which covers six key areas; learning about one’s job in the organization; learning about alignment of culture, values and strategy; learning about the likely future; learning about the...