This paper studies a dynamic principal-agent setting in which the principal needs to dynamically schedule an agent to work or rest. When the agent is motivated to work, the arrival rate of a Poisson process increases, which increases the principal's payoff. Resting, on the other hand, serves as...

We consider a stylized incentive management problem over an infinite time horizon, where the principal hires an agent to provide services to customers. Customers request service in one of two ways: either via an online or a traditional, offline, channel. The principal does not observe the...