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More than a bot? : the impact of disclosing human involvement on customer interactions with hybrid service agents
Gnewuch, Ulrich; Morana, Stefan; Hinz, Oliver; Kellner, Ralf - In: Information systems research : ISR 35 (2024) 3, pp. 936-955
Persistent link: https://www.econbiz.de/10015192713
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Artificial intelligence versus human service agents : how their presence shapes consumer information privacy concerns
Sohn, Stefanie; Labrecque, Lauren; Siemon, Dominik; … - In: Journal of retailing 101 (2025) 2, pp. 263-278
Persistent link: https://www.econbiz.de/10015427555