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The impact of firm size and business strategy on response to service disruptions : evidence from the U.S. domestic airline industry
Parast, Mahour Mellat; Golmohammadi, Davood - In: IEEE transactions on engineering management : EM 69 (2022) 5, pp. 1944-1957
Persistent link: https://www.econbiz.de/10013431064
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The impact of service failures on firm profitability : integrating machine learning and statistical modeling
Golmohammadi, Davood; Parast, Mahour Mellat; Sanders, … - In: IEEE transactions on engineering management : EM 69 (2022) 6,1, pp. 3038-3052
Persistent link: https://www.econbiz.de/10013542836
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The effect of productivity and quality on profitability in US airline industry : an empirical investigation
Parast, Mahour Mellat; Fini, Elham Ellie H. - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 458-474
Persistent link: https://www.econbiz.de/10008662229
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Investigating the effect of productivity, quality and safety on profitability in the US airline industry
Parast, Mahour Mellat; Fini, Elham H. - In: International journal of logistics systems and management 10 (2011) 1, pp. 70-89
Persistent link: https://www.econbiz.de/10009313145