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Modeling the role of luxury air-travelers' self-enhancement
Choi, Sooyoung; Kim, Joonhyeong Joseph; Choe, Yunseok; … - In: Journal of travel and tourism marketing 37 (2020) 2, pp. 200-216
Persistent link: https://www.econbiz.de/10012289322
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First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik; Kim, Insin; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
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Critical in-flight and ground-service factors influencing brand prestige and relationships between brand prestige, well-being perceptions, and brand loyalty : first-class passengers
Ahn, Young-joo; Kim, Insin; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 32 (2015), pp. 114-138
Persistent link: https://www.econbiz.de/10011416160
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The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud; Iranmanesh, Mohammad; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
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In-flight NCCI management by combining the Kano model with the service blueprint : a comparison of frequent and infrequent flyers
Go, Mijeong; Kim, Insin - In: Tourism management : research, policies, practice 69 (2018), pp. 471-486
Persistent link: https://www.econbiz.de/10011903587
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Effect of corporate social responsibility on airlines
Moon, Joonho; Lee, Won Seok; Kim, Insin - In: International journal of transport economics 43 (2016) 1/2, pp. 105-121
Persistent link: https://www.econbiz.de/10011559456