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European journal of operational research : EJOR
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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Estimating unconstrained demand rate functions using customer choice sets
Haensel, Alwin
;
Koole, Ger M.
- In:
Journal of revenue and pricing management
10
(
2011
)
5
,
pp. 438-454
Persistent link: https://www.econbiz.de/10009303871
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