Part I. Artificial intelligence : present and future -- 1. Human intelligence (HI) versus artificial intelligence (AI) and intelligence augmentation (IA) -- 2. Expecting the future: How AI's potential performance will shape current behavior -- Part II. The status of machine learning methods for...

Purpose In an era marked by fierce business competition, customer retention is crucial for sustaining profitability. Churn prediction, the ability to forecast customer defections, is essential to enhance retention and can profoundly impact a company's bottom line. Among prediction techniques,...