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If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae; Gong, Taeshik - In: Psychology & marketing 25 (2008) 10, pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
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Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik; Park, Jungkun; Hyun, Hyowon - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
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How do employees adapt to organizational change driven by cross-border M&As? : a case in China
Chung, Goo Hyeok; Du, Jing; Choi, Jin Nam - In: Journal of world business : JWB 49 (2014) 1, pp. 78-86
Persistent link: https://www.econbiz.de/10010236453
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Balancing cognition and emotion : innovation implementation as a function of cognitive appraisal and emotional reactions toward innovation
Choi, Jin Nam; Sung, Sun Young; Lee, Kyungmook; Jo, … - In: Journal of organizational behavior : OB ; the internat. … 32 (2011) 1, pp. 107-124
Persistent link: https://www.econbiz.de/10008857526
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Workforce diversity in manufacturing companies and organizational performance : the role of status-relatedness and internal processes
Choi, Jin Nam; Sung, Sun Young; Zhang, Zhengtang - In: The international journal of human resource management 28 (2017) 19, pp. 2738-2761
Persistent link: https://www.econbiz.de/10011819339
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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940