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Hotel employees' fun climate at work : effects on work-family conflict and employee deep acting through a collectivistic perspective
Xu, Shengtao; Wang, Yao-Chin; Ma, Emily; Wang, Ruixia - In: International journal of hospitality management 91 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012389401
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Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants
Song, Hanqun; Wang, Yao-Chin; Yang, Huijun; Ma, Emily - In: International journal of hospitality management 106 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013383282
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Authentic leadership and engaging employees : a moderated mediation model of leader-member exchange and power distance
Du, Juan; Ma, Emily; Lin, Xinyue; Wang, Yao-Chin - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 479-489
Persistent link: https://www.econbiz.de/10013387223
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Conversational AI chatbots as counselors for hospitality employees
Wang, Yao-Chin; Chi, Oscar Hengxuan; Saito, Hiroaki; Lu, Yue - In: International journal of hospitality management 122 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015072225