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Managing work and employment in Australian and Indian call centres
Russell, Bob; Thite, Mohan - In: The next available operator : managing human resources …, (pp. 253-278). 2009
Persistent link: https://www.econbiz.de/10003923647
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The next available agent : work organisation in Indian call centres
Thite, Mohan; Russell, Bob - In: New technology, work and employment 25 (2010) 1, pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
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Work organization, human resource practices and employee retention in Indian call centers
Thite, Mohan; Russell, Bob - In: Asia Pacific : journal of human resources 48 (2010) 3, pp. 356-374
Persistent link: https://www.econbiz.de/10008779992