Die Ausgliederung der Kundenkommunikation aus Unternehmen haterhebliche Auswirkungen auf die Arbeitsorganisation in Call Centern.Dabei entscheiden vor allem Inhalt und Umfang der ausgelagerten Aufgaben über mögliche Organisationsstrukturen.(...)

The key United States law regulating employment discrimination against employees with disabilities is the Americans with Disabilities Act (ADA). Title I of the ADA prohibits employment discrimination against any 'qualified individual with a disability'. This proscription includes traditional...

Legal rules governing the employer-employee relationship are many and varied. Economic analysis has illuminated both the efficiency and the effects on employee welfare of such rules, as described in this chapter. Topics addressed below include workplace safety mandates, compensation systems for...

The European Agency for Safety and Health at Work (EU-OSHA) contributes to making Europe a safer, healthier and more productive place to work. Set up by the European Union in 1994 and based in Bilbao, Spain, the Agency researches, develops and distributes reliable, balanced and impartial safety...