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~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Consumer behaviour
45
Konsumentenverhalten
44
Hotel industry
28
Hotellerie
28
Beziehungsmarketing
25
Relationship marketing
25
China
22
Service quality
22
Customer satisfaction
21
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Holiday behaviour
19
Urlaubsverhalten
19
Work behaviour
15
Gastronomie
12
Restaurant industry
12
Tourism
12
Destination management
11
Destinationsmanagement
11
Tourismus
11
Brand image
10
Arbeitszufriedenheit
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Emotion
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Job satisfaction
9
Markenimage
9
Satisfaction
9
Tourism marketing
9
Tourismusmarketing
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USA
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Brand management
7
Hospitality industry
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Markenführung
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Confidence
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Gastgewerbe
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Vertrauen
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Beschwerdemanagement
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Complaint management
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Human Resource Management
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English
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Qu, Hailin
14
Ma, Emily
5
Kim, Haemi
4
Liu, Jing
3
Wei, Xiang
2
Cai, Ruiying
1
Chi, Christina G.
1
Hsiao, Aaron
1
Hu, Bing
1
Im, Jinyoung
1
Lin, Derong
1
Luo, Zhenpeng
1
Marnburg, Einar
1
Shi, Zhao
1
Wang, Yao-Chin
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Washburn, Isaac
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Wen, Biyan
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International journal of hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
2
The Cornell hospitality quarterly
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
15
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1
Social exchanges as motivators of hotel employees’ organizational citizenship behavior : the proposition and application of a new three-dimensional framework
Ma, Emily
;
Qu, Hailin
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 680-688
Persistent link: https://www.econbiz.de/10009130539
Saved in:
2
Justice perceptions and drives of hotel employee social loafing behavior
Luo, Zhenpeng
;
Qu, Hailin
;
Marnburg, Einar
- In:
International journal of hospitality management
33
(
2013
),
pp. 456-464
Persistent link: https://www.econbiz.de/10009746329
Saved in:
3
Decisive mechanism of organizational citizenship behavior in the hotel industry : an application of economic game theory
Wei, Xiang
;
Qu, Hailin
;
Ma, Emily
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1244-1253
Persistent link: https://www.econbiz.de/10009567527
Saved in:
4
The affective and dispositional consequences of organizational citizenship behavior : a cross-cultural study
Ma, Emily
;
Qu, Hailin
;
Wilson, Marie
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
4
,
pp. 399-431
Persistent link: https://www.econbiz.de/10011494473
Saved in:
5
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
6
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
7
Conceptualization and operationalization of an altruistic and egoistic continuum of organizational citizenship behavior motivations
Ma, Emily
;
Qu, Hailin
;
Wei, Xiang
;
Hsiao, Aaron
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 740-771
Persistent link: https://www.econbiz.de/10011912335
Saved in:
8
The spillover effects of management influence tactics on customer-directed outcomes
Liu, Jing
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 143-156
Persistent link: https://www.econbiz.de/10012004917
Saved in:
9
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
10
Exploring antecedents and consequences of job crafting
Kim, Haemi
;
Im, Jinyoung
;
Qu, Hailin
- In:
International journal of hospitality management
75
(
2018
),
pp. 18-26
Persistent link: https://www.econbiz.de/10011944867
Saved in:
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