This is a qualitative theory-building study that examines the relationship between organizational display rules and social norms (e.g. occupational, status and personal norms) and their influence on anger expressions in the workplace. The emotional labor literature has focused on the impact of...

This paper demonstrates that organizational anger contexts and the form of anger expression does impact positive and negative outcomes of anger. Anger context refers to an organization's normative rules governing anger expression, specifically defined as the extent to which organizational...